Forge Lumina Inquiry Manager gives businesses a professional way to collect, organize, manage, and respond to customer inquiries directly from WordPress.
Instead of letting important messages disappear into a crowded email inbox, Inquiry Manager keeps customer inquiries organized in one secure administration area where they can be reviewed, searched, categorized, updated, and followed through to completion.
Professional Inquiry Management
Create a polished public inquiry form that allows customers to contact your business with the information you actually need. Submitted inquiries are stored securely in WordPress and available only to authorized users.
Stay Organized
Manage inquiries using clear workflow statuses including New, Reviewed, Replied, Waiting on Customer, Qualified, Booked, Closed, Spam, and Archived.
Search and filter inquiries by customer details, inquiry content, status, category, date, and other useful criteria so important requests are easy to find.
Built for Real Business Workflows
Forge Lumina Inquiry Manager includes:
- Secure customer inquiry form
- Configurable form fields and labels
- Inquiry categories
- Detailed inquiry records
- Internal notes and history
- Status management
- Administrator email notifications
- Customer confirmation emails
- Outbound customer replies
- Search and filtering
- CSV export
- Privacy and data-management tools
- Responsive customer-facing design
- Security and spam-protection controls
Keep Customer Communication Under Control
Whether you receive sales questions, service requests, consultation inquiries, booking inquiries, or general customer messages, Forge Lumina Inquiry Manager provides a clean central place to manage them without the complexity of a full CRM.
Simple to install. Professional to use. Built for businesses that want customer inquiries organized from the moment they arrive.
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