Terms of Service
Last updated: September 27, 2026
Agreement
By accessing https://forgelumina.com or purchasing products from Forge Lumina, you agree to these Terms of Service. If you do not agree, please do not use the site or purchase our products.
Who we are
Forge Lumina is a trade name of Grandora Group LLC. We operate this website and sell AI service subscriptions and digital products, including WordPress plugins. Contact: support@forgelumina.com
Products and license
Our WordPress plugins are digital goods. AI services are monthly subscriptions with setup as described on the selected product page. When you complete a purchase, you receive a license to use the product according to the product description and any license terms provided at purchase or in the product package.
Unless otherwise stated:
- The license is for your own use (or your client’s site, if you are a developer installing it for a client), not for resale or redistribution of the plugin files.
- You may not share, resell, or republish the plugin package as your own product.
Payments
Prices are shown at checkout. Payment is processed by our payment provider. You agree to provide accurate billing and contact information.
Delivery
WordPress plugins are delivered electronically (for example by download link and/or email) after payment is completed. AI services require setup before activation; checkout charges at purchase. Please ensure your email address is correct.
Monthly AI subscriptions and cancellation
By purchasing one or more Forge Lumina AI services, you agree to a monthly subscription for each selected AI at the price shown for that service. Your subscriptions renew monthly until you request cancellation. You may request cancellation at any time to stop the next renewal; the selected service remains active through the end of its current paid billing period. A paid billing period is not refunded for ordinary cancellation, subject to the Setup Delay Policy and rights required by law.
You can cancel your AI subscription at any time. Your service will remain active until the end of the monthly billing period you have already paid for. After that, your subscription will end and you will not be billed for the next month.
To request cancellation, email support@forgelumina.com with your order number and the email address used for your subscription. Tell us which subscription you want to cancel so we can identify the correct service.
For refund information, please see our Refunds & Subscription Cancellations policy.
Refunds
WordPress plugin purchases are non-returnable and non-refundable. If you experience a technical issue with a Forge Lumina plugin, our support team will review it and work to correct a confirmed issue in the plugin.
AI subscription payments, including the unused part of a paid billing period, are not refunded for ordinary cancellation. The Setup Delay Policy and rights required by law are exceptions. You can cancel your subscription at any time to stop its next renewal. Your service will remain active until the end of the monthly billing period you have already paid for. After that, your subscription will end and you will not be billed for the next month.
This policy does not limit any rights or remedies you may have under applicable law.
Support
Support related to our products is provided via support@forgelumina.com. Support is handled on business days, Monday through Friday excluding U.S. federal holidays, without a guaranteed response time.
Acceptable use
You agree not to misuse the website, attempt unauthorized access, or use our products in any unlawful way.
Disclaimer
The website and products are provided “as is” to the fullest extent permitted by law. We do not guarantee uninterrupted operation of the site or that a plugin will work with every possible theme, plugin, or server configuration. Always keep backups before installing software.
Limitation of liability
To the fullest extent permitted by law, Forge Lumina is not liable for indirect, incidental, or consequential damages arising from your use of the site or products. Our total liability related to a purchase is limited to the amount you paid for that purchase.
Changes
We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use of the site after changes means you accept the updated Terms.
Contact
Questions about these Terms: support@forgelumina.com
What your AI subscription includes
Your monthly subscription covers the selected Forge Lumina AI service, standard website-chat setup using the business information you provide and approve, and repairs to faults in the agreed Forge Lumina configuration. Each selected AI has its own subscription.
The first payment is charged at checkout and covers the initial standard setup and the first monthly subscription period. Monthly billing continues during setup. If we miss an agreed launch deadline, the Setup Delay Policy gives you a choice of a refund or a new deadline agreed in writing.
Your AI subscription includes 200,000 website chat credits every month, in addition to 200 AI phone minutes. Unused chat credits roll over. Extra chat credits cost $20 per 200,000 credits. Email support@forgelumina.com with your selected AI and order number to request more.
Your information and written instructions
Your AI answers using the business information you provide. If you do not give it a detail, it cannot guess the correct answer. Please give us complete, accurate information and keep it up to date.
Please send us your business information and the rules you want your agent to follow in writing. You will review and approve the setup before launch. If we build something incorrectly against those approved instructions, we fix it at no extra charge. Changes to your instructions after approval cost extra, depending on the work involved. We give you a quote for approval before making those changes.
Maintenance and changes
Repairs to faults in the agreed configuration are included. New features, new workflows and custom integrations require a separate written quote. Send changes to your business information to Support so we can confirm the work involved before proceeding. Your subscription does not include managing your entire website or unrelated business software.
Support
Email support@forgelumina.com for assistance with your service. Support is handled on business days, Monday through Friday excluding U.S. federal holidays. No guaranteed response time or weekend support is promised. Include the selected AI and a description of the issue; do not email passwords, bank details or sensitive customer records.
Optional services
Your monthly AI subscription includes one U.S. local internet phone number and 200 AI phone minutes, including the AI voice service and call connection for those minutes. Phone answering is set up and tested before use. Extra phone usage and special connections are quoted for your approval in advance.
Subscriptions are billed monthly and continue until cancelled under the applicable cancellation terms. There is no free trial or signup fee. See the Setup Delay Policy and phone allowance and extra-usage information.
Your first three months
New AI subscriptions receive the introductory monthly price shown for their first three monthly payments, including the payment at checkout. From the fourth monthly payment, the regular price shown for your selected agent applies. The offer is applied automatically at checkout. Each selected AI has its own subscription. There is no additional discount for buying several agents, and this offer cannot be combined with another coupon. Renewals, subscription changes, and restarted subscriptions do not start a new promotional period.
Setup Delay Policy
The first payment is charged at checkout and includes standard integration in the first paid month. Setup starts after we receive the required information, access and approvals. Standard setup is estimated at 3-5 business days and complex setup at 10-15 business days. We confirm any agreed launch deadline in writing.
If Forge Lumina cannot deliver the agreed setup by that deadline, you can choose a refund of the subscription payment for the undelivered service or agree with us in writing to a new deadline. If you choose a new deadline, you choose to continue rather than take a refund at that time. If we miss the new deadline, you have the same choice again.
If your information, access or approvals are late, or you request a change in scope, we agree a revised deadline in writing. We do not change your agreed deadline without telling you. This policy does not limit rights required by applicable law.